Job openings for Customer Service Associate in Ernakulam

As a Customer Service Associate, you will be responsible for assisting customers with their inquiries, concerns, and requests through phone calls, emails, and in-person interactions. You will need to provide excellent customer service by actively listening to customers, addressing their needs promptly, and resolving any issues efficiently.
Key Responsibilities:
- Responding to customer inquiries and resolving complaints in a professional and timely manner.
- Providing accurate information about products and services to customers.
- Processing orders, returns, and exchanges accurately.
- Maintaining customer records and updating information in the database.
- Collaborating with other team members to ensure customer satisfaction.
Required Skills and Expectations:
- Excellent communication and interpersonal skills.
- Ability to remain calm and patient when dealing with difficult customers.
- Strong problem-solving and decision-making abilities.
- Proficiency in using customer service software and systems.
- Willingness to work flexible hours and adapt to changing priorities.